Job Opportunity: Service Desk Support Clerk

Bring your technical expertise and customer service skills to serve democracy in British Columbia
Be part of a dynamic and collaborative team in this unique opportunity.

Service Desk Support Clerk (Clerk 11)
Competition # EBC2021-20
Full-time, permanent, under the Public Service Act
Clerk 11 – $46,182.50 to $52,157.99 annually
Victoria, B.C.

Posting close date: December 5, 2021

The Information Technology (IT) – Technical Services work unit plans, develops, implements and manages shared infrastructure services and technology solutions for daily operations and elections. This includes systems operations, administration, security and maintenance to ensure ongoing operations and technical support.

The Service Desk Support Clerk is an integral part of a collaborative team focused on delivering seamless IT services and day-to-day operational support to the entire organization. As the first point of contact, you will manage IT inventory, resolve Tier-1 issues and escalate requests for IT services, both from internal and field staff around the province during electoral events.

Our ideal applicant has strong communication, analytical and critical thinking skills to assist our staff in troubleshooting and resolving technical issues. If you thrive in a team environment, think quickly on your feet and have a strong client service orientation, we want to hear from you!

Who we are

Elections BC is the independent Office of the Legislature responsible for administering provincial elections in British Columbia. We also administer other events like referenda, and oversee campaign financing rules for local elections.

We are a learning organization where teams collaborate and innovate to find the best possible solutions. We value accountability, impartiality, transparency, innovation, respect, service and integrity, and strive to recognize individual ability and creativity.

What we offer

Our team makes a difference for voters in British Columbia. We work to ensure an accessible and inclusive democratic process for all eligible voters in the province.

As an independent and non-partisan Office of the Legislature, our permanent, excluded Schedule A employees receive the following Public Service benefits:

  • 35 hour work week
  • Public Service Pension and seniority
  • 4+ weeks paid vacation
  • Flexible health care and dental benefits
  • Employee and Family Assistance program
  • Professional development

Elections BC has a hybrid work model where staff are supported to work part of their time in the office and part of their time from home, when operationally feasible. All staff work in office during electoral events. We believe that flexibility in where we work supports our culture of community and work-life balance, while maintaining productivity, engagement and collaboration.

Job Requirements

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below.

Education and experience:

  • Secondary school graduation and recent (within the last 2 years) relevant experience
  • Recent, relevant experience must include:
    • Providing client services and/or program and administrative coordination services in a high volume office environment.
    • Preparing and editing business documents.
    • Maintaining records management systems, performing data entry and ensuring data integrity.
    • Acting as a point of contact for telephone and email inquiries.
    • Proficiency in the use of MS Office suite (Word, Excel, PowerPoint, and Outlook) and demonstrated experience using these work tools in an administrative role.

Preference may be given to applicants with:

  • Related experience providing client support services in an information technology environment 
  • Previous experience working for Elections BC

To apply for this opportunity:

  • Review the job description.
  • Complete a comprehensive questionnaire to demonstrate how you meet the job requirements. 
  • Submit your resume (cover letter is not required) detailing your relevant work experience and qualifications along with a completed questionnaire. We strongly recommend you submit your application in .pdf format. Applications received without the questionnaire will not be considered.
  • Include the position title and competition number in the email subject line.
  • Applications may be submitted by email to jobs@elections.bc.ca, or by mail to:
    PO Box 9275 Stn Prov Govt Victoria, B.C. V8W 9J6

Note:

  • Elections BC is committed to the health and safety of our employees and takes every reasonable precaution against the hazards of COVID-19 in our workplaces. Employees will be required to confidentially provide proof that they are fully vaccinated for COVID-19. New hires must satisfy the COVID-19 verification requirements as a condition of their employment offer prior to their start date. Details about the COVID-19 verification process will be provided at the time of offer of hire.
  • To be considered for this opportunity, you must be immediately eligible to accept permanent employment in Canada.
  • An eligibility list may be established through this competition for similar vacancies in future positions with Elections BC.
  • Due to the COVID-19 pandemic, the recruitment process for this competition will take place virtually.

Elections BC is committed to welcoming diversity and inclusion throughout our organization.

Elections BC | 1-800-661-8683 | elections.bc.ca