Job Opportunity: Contact Centre Operators

Bring your enthusiasm and experience to serve democracy in British Columbia.
Join an innovative and recognized leader in electoral administration. 

Contact Centre Operator
Competition #TEMP2024-13
Up to 75 temporary positions, part-time and full-time
Start dates: August 12 or September 23, 2024
End date: October 26, 2024
$27.48 per hour (plus bi-weekly compensation allowance for health and welfare)
Victoria and Saanichton, B.C.

Posting close date: June 16, 2024 at 11:59 p.m. (Pacific Time)

About the role

Reporting to the Contact Centre Supervisor, the Contact Centre Operator will directly support the upcoming Provincial Election by providing front line service to the public and stakeholders.

Utilizing excellent customer service skills, the Contact Centre Operator will professionally respond to a variety of enquiries by phone, chat and email, and escalate complex issues as required.

Our ideal applicant thrives in a busy, fast-paced environment and contributes to a positive team culture. If applying your skills while contributing to democracy sounds appealing, we look forward to your application.

Who we are

Elections BC is the independent Office of the Legislature responsible for administering provincial elections in British Columbia. We also administer other events like referenda, and oversee campaign financing rules for local elections.

What we do

Our team makes a difference for voters in British Columbia. We work to ensure an accessible and inclusive democratic process for all eligible voters in the province.

We offer a collaborative and supportive team environment under a high-performing leadership team and challenging, dynamic work.

Job Requirements

To be considered for this opportunity, you must be immediately eligible to accept employment in Canada.

Education and experience:

  • Secondary school graduation or equivalent
  • Related experience performing front line duties in a busy office environment/call centre, working with policies and procedures
  • Experience working with a variety of computer programs and data entry

Preference may be given to applicants with:

  • Experience working in a contact centre
  • Experience working with customer service web chat
  • Experience working with legislation and regulations
  • Experience with CLIFF or comparable correspondence tracking tool
  • Experience with Online Voter Registration (OVR), Elections BC exception handling software, or comparable software programs
  • Ability to speak a language(s) other than English

To apply for this opportunity:

  1. Review the job description.
  2. Prepare your resume detailing your relevant work experience and qualifications.
  3. You will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience.
  4. Before clicking “Apply Now” below, ensure your application clearly shows how you meet the job requirements as described above.

Apply Now

Note:

  • The recruitment process for this competition will take place virtually on Microsoft Teams.

Elections BC is committed to fostering a respectful workplace and welcoming diversity and inclusion throughout our organization.

Elections BC | 1-800-661-8683 | elections.bc.ca